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I keep getting a message that my payment authorisation has failed on the app (c…

WillowWyatt

I keep getting a message that my payment authorisation has failed on the app (credit card is fine)?

Today I tried to purchase tickets via the app for the first time. I have tried twice and each time get a message that the payment authorisation failed. However, I know that the credit card information is correct and I have called the credit card company to confirm that the card has not been blocked for some reason.

AferditaH

Hello WillowWyatt

Thank you for your query.

We are not aware of any technical issues at the moment.

In order for this to be checked, I recommend that you contact the specialists by e-mail at ticketshop@sbb.ch.

I wish you a nice day.

Kind regards, AferditaS

thomaskin

Same thing happened to me. i tried to book it failed.. for me this first time it getting this error in page. at that time i used my another credit card that also same thing showing its declining the card… kindly help with this team