Coronavirus refund ticket

Xhenj

Hello,

Hoping you are well, I have requested a refund to my tickets as I had to cancel my trip due to coronavirus. Still didn’t have anything back as a response. Did I do something wrong and you didn’t get the request? Please let me know.

Best regards to all Swiss people

Hoping to visit you soon

ManuelaPf

Hello Xhenj

At the moment we receive many requests for a refund, we are a few days behind schedule. I ask you to be patient a little longer.

Kind regards
ManuelaPf

Pearson

I live in UK and have some paper tickets for swiss trains in 5 days time. I cannot use them now. How can I get a refund without visiting in person?

FatimaH

Hello Pearson

We cannot write you a general answer. Please send us an e-mail with photos of the tickets or the order numbers. Our specialists will gladly check your request: ticketshop@sbb.ch

Kind regards,
FatimaH