Hello Echappes
Thank you for your query.
If a refund can be made, the request is processed directly. Our customers do not receive any feedback, unless the refund could not be processed. To check if your refund request has already been processed, you can contact our Contact Center by phone on 0848 44 66 88. Otherwise you will see the credit on your monthly statement.
I wish you a nice Sunday.
Kind regards,
FatimaH