It does’t appear my ticket on app

I bought interlaken west- venezia

25.1.2020 but it doest appear on sbbapp

the ticket is sent on mail

Thank you r for your query.

If you bought the ticket without login, it won’t appear in the app.

For more question please contact our Railservice on the following contacts and provide your order number: ticketshop@sbb.ch or 0041 848 44 66 88.

I wish you a nice day.

GiorgiaB