Ticket not produced but paid twice

Paid twice w with twint but dix not ha ve the tickets. Transactions made at 16.42 16.43 on September 10.

I had the same just now. Seem they take money and don’t issue tickets. There is no customer support line either.

Open a dispute with your bank. If they take money and don’t have the receipt or ticket reference, the bank will give you back your money.

That’s what I did just now.

Also, in the future, I am taking the airplane.

Thank you for your messages.

In this case, I advise you to contact the Contact Center directly by phone on 0848 44 66 88 (CHF 0.08/min) or by e-mail at ticketshop@sbb.ch

I wish you a nice afternoon.

Best regards,
JulieL