I purchased my tickets, but I didn't get any confirmation email. But got approv…

muwell

I purchased my tickets, but I didn’t get any confirmation email. But got approved payment by credit

Hi:
I bought tickets throuh ticket-shop with SwissPass login.
After proceeding to check-out page, the payment are approved by credit card bank and received deduction notice.
But the web-page directly back to the “Payment details” page.
And I did NOT receive any confirmation email or order.

Itinerary: 2019/09/13 Zurich HB->Muchen HB EC195 13:02->17:46
Passenger: “MUWEI TSAI” & “CHIA-WAN KAO”
2 Adults Super Saver Ticket

Could you please help to check if the order is successfule or failed?
If failed, will my credit card be charged?

JulieL

Hello muwell

Thank you for your request.

In this case, I advise you to contact my colleagues by e-mail at ticketshop@sbb.ch You can give them all the information about your trip as well as the e-mail address used for the purchase.

I wish you a nice afternoon.

Best regards,
JulieL