tickets disappear

Hi~

Why can not I find my tickets on my SBB APP?

I bought 3 tickets and I get an email, but APP “Trips and Tickets” appeared “You have not planned any trips”.

Please tell me if I bought successfully.

Eva Liang

2019/8/13

In order to give you an answer, please send an email with the order number of your tickets to the following address: ticketshop@sbb.ch.

I wish you a nice day.

Kind regards.

GiorgiaB