Dear Sir, I just bought two ticket for 2 adults from the Interlaken to Frankfurt section. The payment for the card was approved, but ticket issuance failed as follows. ![11.PNG](https://static.community.sbb-tickets.cc/2023-10-30/1698625882-799545-2403i097fff053335fbae.png "11.PNG")![22.PNG](https://static.community.sbb-tickets.cc/2023-10-30/1698625882-939078-2404id4e4337d2c8c2e89.png "22.PNG") In this case, will not be charged in the future? Request you to check. Thanks.

Ticket purchase failed. Please refund.

Dear Sir,

I just bought two ticket for 2 adults from the Interlaken to Frankfurt section.

The payment for the card was approved, but ticket issuance failed as follows.

11.PNG22.PNG

In this case, will not be charged in the future? Request you to check.

Thanks.

hello BS11

Please contact directly our ticketshop by mail: ticketshop@sbb.ch

The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, e-mail, credit card numbers, etc.).

Kind regards,
FatimaH