super saver ticket purchase

hyo

I bought a ticket. I did not check my options. After checking that there is a half-price card, I made a payment. Can I pay again without a fee? I have to buy the same ticket.

SamanthaAd

Hallo hyo,

We will look into this matter and refund if applicable.

Please complete the refund form and send it together with the additionally purchased tickets:
https://sbb-tickets.cc/en/travelcards-and-tickets/buying-options/formular-erstattungsantrag.html

For tickets obtained at the station or by post please print out your refund request (PDF document) on that website and send it to us by post:

SBB Contact Center
Refunds rail.ch
Spitalweg 19
CH-3902 Brig-Glis

Conditions:
https://sbb-tickets.cc/en/travelcards-and-tickets/buying-options/online/general-terms-and-conditions.html

Generally speaking, Online/Mobile Tickets may not be modified, exchanged or refunded.

Have a nice day

SamanthaAd