hello my name is JAE HOON LEE from south korea, I lost my black back pack on august 16, and I reported on online with sbb app, But I got a problem which I selected contact method to message, however the sim card is in my bag so that I can not receive any message now. my lost code is K2018/108908 can you please check my loss record if it is found.my email is james918@naver.com And I selected the station to grindelwald, I asked lost and found service to worker in station but I think they don’t know about it. so can you tell me if the bag has been found where should I go to pick up my bag? or can you please change the pick up station to interlaken ost??