I paid but didn't get tickets!

mk10230603

I am on Swiss time 2017.12.8 at 12am.
The two tickets I purchased are 2018.1.16.
Zurich bound for Milan.
Ticket buyer name is Chin Ling Chan.
But I did not receive the ticket confirmation e-mail.
However, my credit card has been charged.

DavideC

Hi mk10230603

You have received neither an order number nor a confirmation e-mail from the SBB either you can see any order under “My orders” in your SBB-account.
Therefore your credit card was NOT charged. These are authorization questions, usually the credit card will not be charged and the reserved amount will be released.

We recommend the following possibilities:
- place a new booking online using a different PC/web browser
- place a new booking online using another credit card
- purchase the tickets at a SBB railway station in Switzerland

For more information on your credit card business, please contact your card provider or write an e-mail to ticketshop@sbb.ch.

Kind regards
@DavideC