MarinaZ
Hi
Thank you for your prompt reply.
The first name, country, and passport number are identical, but surname is different.
The Swiss pass is said to be a ‘Yu’. However, the passport is said to be a ‘Yoo’.
Because it is a promotion ticket, it is said that there is no refund.
How should I solve it?
It’s my mistake, but it’s too expensive to buy the eight days ' ticket again😰