Payment and ticket problem

Hi,

I just paid one ticket which is from ‘Interlaken ost’ to ‘basel’ on 03/10/17 by Mobile SBB

But some kind of problem has arised that i cannot find my ticket, despite of payment approval

I wonder if i can get a refund or If this debit has not confirmed at your company, i want you to cancle it.

I want to know customer service email in case of informing my credit card number.

Thank you for your help

Thank you for your question.

I advise you to write an e-mail to our Ticketshop: ticketshop@sbb.ch.

Don’t forget to note the 4 first and the 4 last numbers of your credit card.

My colleagues can check what is happened.

I wish you a nice day.

Kind Regards,

CharlineB

…