I have returned a Swiss travel pass however did not get return of my money

biplabphy

dear sir

I have returned a SBB Swiss travel pass on 30.05.2023 and suppose to get a return of 305 CHF. Its more than 10 days however i did not get the return in my card. Its a station purchased ticket and returned on the station itself.

Please look into the issue to solve it urgently.

DETAIL LUZERN/050005/0011

biplabphy_1-1686391542385.png

Regards

Dr Biplab Sarkar

Kolkata, India

please

uebe

Hi biplabphy

I encourage you to contact the SBB Contact: Center Tel. +41 848 44 66 88 (CHF 0.08/min.) (available 24/7, sometimes you may be required to wait)

They can help you better than here in the SBB Community.

LG, uebe

Chiara_S

Hello biplabphy

Sometimes it can take up to 15 days before the money is returned to your payment method. If you have received confirmation of your refund at the station, I recommend that you wait a few days and contact your bank.

Of course, you can always call the number suggested by @uebe for more information. If you call from abroad, you can use the following number: +41 51 225 78 00.

Regards,
Chiara_S

biplabphy

Chiara_S

Dear Chiara_s

I tried to call the number +41 51 225 78 00. For 7 min a recorded voice is speaking something in German, I did not understand anything. Very Upsating service.

biplabphy

@uebe and @Chiara_S Thanx for the advice, today it’s completing 14 days. I will wait for another day and then call. People from all over the world is traveling to Switzerland, therefore the system should not be this inefficient. I’m a bit surprised by the slow connection between SBB and the Bank.