Bought Wrong date ticket !

Ying Wu

Dear all

To whom may concern , I bought 2 Swiss card ticket on 09/10 for traveling today 10/31 to 11/9. Unfortunately just realized, I made a mistake when I was making the booking “09/10-10/24”!!
I went to customer service today , they asked me to contact with you for a refund ! Because they can’t do it for me while I bought this online , in addition , i have travel ticket to support me it’s an evidence to prove I just landing to CVG today ! Please kindly help and advise for the refund !!
Reference #883053345, 883053344
Order #••••••••••••

Please provide your email address so I can forward all my support documents for you to process ! smoothly!

GiuseppeL

Hello@"Ying Wu
thank you for your request. For a refund, it’s best to contact Railservice Support directly. They will be happy to handle your question and take care of it. If you are calling from abroad you can dial this number +41 51 225 78 56
Inland0848 44 66 88 (CHF 0.08/Min) Have a nice day. Kind regards GiuseppL

Ying Wu

Hi GiuseppeL

We are now outside of the Switzerland, call would be very difficult for us to contact SBB. could you provide their email address please so I can send them proof of my support. Much appreciated