Cancel Refund Request

Cassy

Dear Sir/ Mdm, good day to you, i would like to cancel my refund request (ADMIN: case number deleted by moderation for data protection reasons), could you kindly assist me on this?

The cancellation was made in error, as I thought I have booked the wrong ticket.

My email address is

Thank you! 🙂

NicolasK

Hi Cassy

Thank you for your request

For data protection reasons, we do not have information about our customers’ order & case on this Community. I advise you to contact our hotline directly at +41 51 225 78 56. Our SBB Contact Center is available 24/7, we speak also English. We cannot give you any information here.

Thank you for your understanding.

I wish you a nice afternoon.

Kind regards
NicolasK