Automatic renewal of My half fare card

Kooloaquax81

Greetings,

I used the half fare card 1 year ago.
Then today, I received a payment reminder of SBB half fare card by email.

SBB said they sent the reminder to cancel automatic renewal by letter. Before that, I returned to my country, so I wasn’t able to notice the reminder.

Should I make the payment even if I don’t plan to use the card?

Thank you in advance for your advise.

NicolasK

Hi Kooloaquax81

Thank you for your request.

If your Half-Fare travelcard has not been cancelled in time, it will be automatically renewed. The invoice must be paid.

If you need more information about your invoice, please contact us. For data protection reasons, we do not share any information about our customers’ subscriptions on this Community. I advise you to contact our hotline directly at +41 51 225 78 56. Our SBB Contact Center is available 24/7, we speak also English. We cannot give you any information here.

Thank you for your understanding.

I wish you a nice day.

Kind regards
NicolasK

Kooloaquax81

Dear @NicolasK ,

Thank you for your answer.

I’m out of Europe already.
So I cannot call the number because of the high cost. Is it available to use WhatsApp? Or do you have chat room?

Best regards,

RolandP

Hello Kooloaquax81

There is no other way than via phone. The number provided by @NicolasK is a normal phone number, not a service number.

Please kindly note, you are required to officially terminate the contract, also when you have left the country. I do not see any other solution than paying for it for another year, and to immediately announce the cancellation through the contact form.

Kind regards,
Roland