meoruunnie I’ve just bought a ticket from Täsch to Milano, and all the payment had succeeded. But I can’t access to my tickets. I received the mail, but when I clicked the button, I could see the warning saying “An unknown error has occurred”. Is there anyone who can deal with this problem?
RolandP Hello meoruunnie There is currently a technical issue with the URL resolution. Please try again later. Best regards, Roland
Bijevi29 RolandP Hello Roland P. I am having a similar issue. What concerns me is I’m in the States and purchased or I think I purchased tickets for 2 travelers. I received an email quickly with a ticket. But it only shows 1 passenger name, the class, number of seat as 2, and the coach number. And the amount is 10 CHF for the 2 seats. I have not seen the actual purchase of over 304 CHF come through to my email. These are for a trip on Wednesday 15 November and I dont want there to be any issues for my travelers. Any suggestions?
meoruunnie RolandP Thanks a lot! Now I could get my ticket, but new issue popped out🙁 I could access to my tickets through the link attached to my mail, but I can’t find it on app and web “My Orders” or “My tickets”. What happened to me,,,
RolandP Hello Bijevi29 Please call +41 51 225 78 56. The SBB Contact Center is able to help you find the tickets. The CHF 10 comprises the seat reservation for two people. Kind regards, Roland
RomanoS meoruunnie This is because you payed as a guest (not loged in) I guess. right @NicolasK ? Thanks Romano SBB Community Manager
maladwan RomanoS Let’s assume. you are right, although I did create my account and I purchased the tickets after I created my account and after I login. The question now is how to link my tickets to my account? This should be a very simple procedure, don’t you agree?