My money got stuck in a machine in Steckborn Bahnhof

Iris

At 10:45 am in Steckborn Bahnhof i tried to buy a ticket at the machine in the Bahnhof but i accidentally put a 20 ch note at the coins area. Please if they can be reffunded ?

FabianBl

Hi Iris

Thank you for your request.

I recommend that you contact an SBB counter directly and provide the ID number of the machine. Alternatively, you can also contact our ticket machine support by telephone, stating the ID number of the ticket machine: 0800 11 44 77 (free of charge).

Greetings,
FabianBl