Problem with mi train to Airolo

Suwoicko30

Hi, I need a number to call with the director migración, I bought a ticket to Airolo from Milan, with a technical stop in Bellinzona, the train from Bellinzona to Airolo did not have internet, and being a foreigner and not having a service in the European Union I could not download my QR, I told this to to the train workers, I showed them the transactions of the payments made for my ticket and the trip in real time that I did have access to on my cell phone. But they didn’t care, they treated me very badly, they yelled at me and fined me for not having my QR downloaded (which wasn’t my fault, since the app wouldn’t allow it without wifi on the train). That is why I am contacting you, I want a solution, since I consider it unfair that I am fined when I did pay for my trip, yesterday I returned to Bellinzona but the office was already closed, today I went to the Milan station and they told me that I should contact with you, I called and no one answered me. Therefore, I would like your help to be able to solve this, I can show you my QR and that I did pay for my train ticket, but I consider it unfair that I am fined and have been treated so badly when I paid for a service. I hope you can contact me. My name is Rocio Morales and my email: and my number: ADMIN:E-mail address and telephone number are hidden by the moderator (data protection).

Thank you so much!

RolandP

Hello Suwoicko30

Kindly note, the SBB Community is not the customer service team. We cannot call you back, and, for privacy reasons, you should not leave your contact information in a public forum.

As there are two different train companies operating the line from Bellinzona to Airolo, I wondered if you took the IR26 or IR46 train or the S10 train.

In Switzerland, you are required to have a valid ticket before boarding the train. A purchase receipt is not a valid ticket. For e-tickets the QR code must be available and presented upon ticket check. If you fail to do so, you will pay a surcharge of at least a CHF 30. Free Wifi is provided in stations yet not on trains.

How you were treated by the staff we cannot judge. As soon as you tell us what train you took, we can tell you the train operator, it’s either SBB, or SOB.

Kind regards,
Roland

Krist

Because you are required to be able to show the QR it is a good idea to always just print it, or to in any event download it before your trip. Make sure that you can show it even when you do not have internet. And that is your responsability.

The ticket inspectors are not supposed to listen to your story, or believe you. They have to treat everyone equally, and will treat anyone without a ticket as a fare evader.