Request for support/answer for bad treatment

RolandP

Hello [unbekannt]

Thank you for your comment.

Please kindly note, this platform is not run by the SBB Customer Service, it is a customer-to-customer platform. Therefore, we are unable to treat your feedback.

Please fill in this complaint form from SBB, which is made for that purpose:

https://sbb-tickets.cc/en/help-and-contact/customer-service/praise-comments/claims-complaints.html

A response may take several days.

You seem very upset, and it is your right to submit a complaint. However, it is not fair and against our policy to expose staff names and or other personal details in a public forum. You wrote your message anonymously, hence equal rights to the employee. We will therefore mask the staff name. Thank you for your understanding.

Best regards,
Roland

UJP

RolandP Hello Roland, Thank for explaining that this is customer to customer portal, I was unaware of it. I will try to delete my post. And thank you for the link to complaint form

UJP

Unfortunately, I am neither able to delete or edit the post. As an admin, if you can, please delete the post. thanks!