SBB rip you off

APG75

I just think it could be useful for all SBB customers. This company stays for your money as devil for your soul.
I am a customer since 2009 and in 2021 join this new system of annual HalbTax subscription. This year I did not want to prolong it and did not pay the invoice. Normally, SBB service stops if you don’t pay. This is what always a case for my son’s tickets. But they prolong mine Abo for the whole 2024 and refuse any options to skip it or reduce.
Yes, they warn you in invoice that they re-new the ticket, but do not explicitly explain that you’ll be charged for it and do not give any link or way to cancel the subscription.
Or, as a bonus, you also get very unpolite lecture from their hot line person: not presented herself, hang up phones when get bored…
Thanks, SBB, great treatment for 15 years-loyal customer!

RolandP

Hello APG75

Thanks for your comment. As volunteers we are thankful if you do not post your issue multiple times, it will simply duplicate the number of same replies. I can assure you, we have got your message; however, we are unable to give you an answer nor to solve your issue.

Please kindly note, the SBB Community, the platform on which you posted your question, is not run by the SBB customer service; the SBB Community is a customer-to-customer support platform.
If you want to have an official answer from SBB, however, you are welcome to send your query to SBB using this form: https://sbb-tickets.cc/en/help-and-contact/customer-service/praise-comments/claims-complaints.html

Best regards,
Roland

APG75

RolandP
Hi RolandP, thanks for you comment too, as long as you are human being and not a chatbot.
I understood that this community can not help which makes it not much useful. Though SBB can’t help neither, they prefer get a little money to to customer loyalty with zero interest to finding the win-win situation.
As I wrote before, this knowledge can be useful for this community that users at least keep an eye on SBB and don’t let them get rubbered by SBB.
I would be happy to say “never again SBB” but there is no alternative in such a small country as Switzerland. Therefore, one only can follow the rule of this monopolist. Just make it smarter and don’t let you be fooled. And don’t be loyal to SBB - it never pays off.