Train time changes and cancellations

Raisseedaf65

I booked our train trip from Milano Centrale to Zermatt last year when we booked our international flights. I have just received an email from both SBB and Italian Rail to advise of changes/delays - I think. We have five trains to take in order to get to Zermatt. How do I tell if this is all going to work out now?
When I look at one of the trains R645 (Goschenen to Andermatt) it does not seem to be going now. I don’t want to get a train to somewhere and then not be able to get the next train. Our date of travel is 1st of April.
Thanks

Limeuhu12

Hello Raisseedaf65

You are expected to travel from Milan via Lugano – Göschenen – Andermatt – Visp to Zermatt on April 1st. You can view the timetable Milan - Zermatt via Göschenen. I don’t know whether all direct trains via Domodossla will be canceled on April 1st. It seems that important construction work is underway.

Do you have eTickets for your journey from Milano via Domodossola to Zermatt? Please check with SBB Travelcenter weather you have to change your tickets for new route.

Kind regards

Christoph

Krist

Which train did you book? And where did you book it? Did you book Milano - Brig - Zermatt, or another route?

The thing to remember is this: You bought a ticket for a route, not for a train. If a train is not operating you can take another train on the same route.

Krist

I find it a bit odd that you apparently booked a complicate route via Göschenen when the direct Milan - Brig train is operating on April 1st.

So I guess you ran in to the same issue that so many people from abroad run in to. They book to early. The RE80 trains (which are basically just commuter trains you do not need to book in advance) get loaded in the timetable the moment SBB loads its timetable for the new year. The EC trains however get loaded whenever Trenitalia feels like it.

So is it the case possible that you tried to book when the RE80 was already in the system, but the EC not, and that the system them found you a route, and sold you a ticket for that route.

Had you waited a bit you would have been able to book Milan - Brig - Zermatt.