Hello helooe
The SBB Community, where you posted your request, is not the SBB customer service. We are a customer support platform run by customers.
You can travel with your current ticket. This error is known to SBB; it is a system glitch that happens to a very few customers from other timezones, only. It will be fixed at some stage.
Please do not post ticket details on a publicly accessible platform as our - for your own security. The ticket details have been masked for this reason.
Kind regards,
Roland