Medical Incident

SwissLdn

Hi there,
I recently performed CPR on a Swiss train to someone who stopped breathing. Feeling a bit rattled, ambulance did arrive finally and hopefully were able to manage the situation as we all had to disembark and go onto new train. I would just like to now know if she is hopefully ok. Is there anyway to know?

Thanks,
J

RolandP

Hello SwissLdn

You are a wonderful person, thank you so much.

As we are not the SBB Customer Service, yet a customer support forum run by customers, we are unable to answer your question. You would have to ask the SBB Customer Service, given the incident happened on an SBB train:

https://sbb-tickets.cc/en/help-and-contact/customer-service/praise-comments/reklamation.html

Also, from my professional experience as train staff, we never hear back from such incidents, due to the medical confidentiality. You may try, though.

Kind regards,
Roland

florence023

Thanks for your reply. I have also this issue and just found this reply. Thanks again for your helpful reply.

RolandP

Hallo florence023

Thank you. Great job!

Working as a train staff, I can only say that we are always deeply thankful if there is medical staff on board that can assist us in such situations.

Best wishes,
Roland