Hello Youckoupell49
Please see a travel office at the stations or call the SBB Contact Center: 0848 44 66 88 (24/7, CHF 0.08/minute, waiting times may occur). From abroad: +41 51 225 56 78.
We are unable to treat requests that concern personal data. Also, you should never leave your full name or your e-mail address on a publicly accessible forum, for privacy reasons.
Kind regards,
Roland
