I requested a refund, but it was not processed.

JEONGWOO HONG

I requested a refund, but it was not processed.
10.06.2024. 01:45 I bought a ticket from Interlaken to Zurich but I booked the wrong time, so I canceled it within 30 minutes and requested a refund. It’s been a week and I haven’t received the refund, so I’m contacting you. I heard that if I request a refund within 30 minutes of purchasing the ticket, I can receive a full refund. I will reply as soon as possible.

RolandP

Hello JEONGWOO HONG

Yes, it can be cancelled within 30 minutes, provided you purchased it as a registered customer, and not as a guest.

Did you purchase as a guest? What does the status of the cancellation request read (please do not share screenshots…).

Kind regards,
Roland