From the United States, I've tried all of the following number combinations - 011 to call out - 41 for country code - 800, 848, 844 for collect - 44 66 88 for support I believe it should be 011 41 848 446 688, but that, like all other combinations, results in a message stating the call cannot be completed. Try again. Please help.

Hello @"Sheangeevoung92"#p95386 I am sorry that there was a problem with the date. However, I am pleased to read that customer support was able to help and correct the date. Can you please check whether the time on your device and / or browser settings is set to Automatic? If not, this could possibly be the cause of date changes in the purchase process. As our IT department is not aware of a general problem and if the cause was not the time setting, it would be very helpful to receive the following information: - Which operating system is used? - Which browser is used? - Automatic time setting yes/no? - From which time zone is the purchase process carried out? - Does the behaviour occur in general or only at a specific time in the corresponding time zone? - Which product does it concern? e.g.: Timetable-based purchase process such as point-to-point tickets or day passes or product-based purchase process such as Swiss Half Fare Card or Swiss Travel Pass) > Please attach screen shot **without personal data (or make personal data unrecognisable)** at the time when the behaviour occurs and copy out the URL. Only with this extended information can our IT start an initial analysis if no general problem is known. Unfortunately, it is not possible for our IT department to start an analysis without additional information. Thank you for your understanding and valuable support. We wish you a pleasant stay in Switzerland and unforgettable journeys. Kind regards, Nicole

International Support Number is not working.

Sheangeevoung92

From the United States, I’ve tried all of the following number combinations

011 to call out
41 for country code
800, 848, 844 for collect
44 66 88 for support

I believe it should be 011 41 848 446 688, but that, like all other combinations, results in a message stating the call cannot be completed. Try again.

Please help.

Danhiel

Sheangeevoung92 Hello

You can call the Contact Center of the SBB with this number:

011 41 51 225 78 56 (24/7, waiting times may occur).

Sheangeevoung92

This number worked. Thanks, Danhiel.

I was calling because I selected the wrong day. I meant to purchase tickets for 8/20 but instead purchased for 8/19. After working with support, they took care of me after repurchasing for the correct day. With that, I believe I understand why I errored. There seems to be a bug with the Calender feature in that when you select a date, say 8/20, it will actually choose the day prior, in this case, 8/19. I’m unsure if that’s a known or new issue, but I figured I’d identify it and say thanks for the assistance!

Nicole_B

Hello Sheangeevoung92

I am sorry that there was a problem with the date. However, I am pleased to read that customer support was able to help and correct the date.
Can you please check whether the time on your device and / or browser settings is set to Automatic? If not, this could possibly be the cause of date changes in the purchase process.

As our IT department is not aware of a general problem and if the cause was not the time setting, it would be very helpful to receive the following information:

Which operating system is used?
Which browser is used?
Automatic time setting yes/no?
From which time zone is the purchase process carried out?
Does the behaviour occur in general or only at a specific time in the corresponding time zone?
Which product does it concern? e.g.: Timetable-based purchase process such as point-to-point tickets or day passes or product-based purchase process such as Swiss Half Fare Card or Swiss Travel Pass) > Please attach screen shot without personal data (or make personal data unrecognisable) at the time when the behaviour occurs and copy out the URL.

Only with this extended information can our IT start an initial analysis if no general problem is known. Unfortunately, it is not possible for our IT department to start an analysis without additional information. Thank you for your understanding and valuable support.

We wish you a pleasant stay in Switzerland and unforgettable journeys.

Kind regards,
Nicole