misstating the name

Rooghueremb13

Is there a way to correct the Saver Day pass issued by misstating the name.

RolandP

Hello Rooghueremb13

It is not possible to amend a ticket.

Do you mean a typo? Are the rest of the names correct? Is the date of birth correct?

Kind regards,
Roland

Rooghueremb13

Thank you for your response, it’s a typo.

Rooghueremb13

The first name is correct and the last name has a typo. The date of birth is correct.

Rooghueremb13

Is it okay to modify the last name or not? Is there no problem with using it?

RolandP

Hello Rooghueremb13

If you need to change the entire last name (e.g. it reads Miller instead of Johnson) you must purchase a new ticket.

The name can contain up to three typos (e.g. Muller instead of Miller) provided the name is still recognisable according to your passport and a confusion with other passengers of your is not possible.

Supersaver tickets are not cancellable and cannot be refunded; regular point-to-point tickets, however, can be cancelled and refunded. In the latter case you csn simply cancel the ticket and repurchase.

https://sbb-tickets.cc/en/help-and-contact/refunds-compensation/refunds-compensation/ticket-refunds.html#anchor4

Kind regards,
Roland

Rooghueremb13

Thank you for your answer. Please,Are you saying that I brought my last name CHOI to CHOL, but there is no problem with using it?

RolandP

Hello Rooghueremb13

This is considered a typo; you are fine to travel with your current ticket.

Kind regards,
Roland