Hello,
Unfortunately, it’s unlikely you’ll be able to get a refund for just the ticket.
Most public transport systems, including those with easy-ride options, consider the entire journey as a single fare. Forgetting to turn off easy-ride might result in additional charges, but it usually doesn’t void the ticket you’ve already purchased.
To avoid future charges:
If you have specific questions about your public transport system’s refund policies, it’s best to contact their customer service directly. They can provide the most accurate and up-to-date information.