Hello Zerrombeech26
We are the SBB Community, a customer support forum run by volunteers; we are not the SBB Customer Service. Furthermore, SBB is not contacting their customers by phone.
For privacy reasons, you should never leave your phone number on a publicly accessible forum.
What concerns your request, please seek help with one of the SBB Travel Center agents, or contact the SBB Contact Center: 0848 44 66 88 (CHF 0.08/Min, waiting times may occur).
Kind regards,
Roland