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Why is finding complete information on the website so difficult?

Niokibung86

Today I received a Coop Tageskarte (gültig bis 20.12.24) from a friend. In the brochure I saw that a Klassenwechsel to use with this Coop Tageskarte was possible for only 20.-. I assumed it would have no date either, as it could only be used with the Tageskarte.
I finally managed to find the information that one had to log-in with Swiss Pass to access the Klassenwechsel Karte. Still lots of going in circles on the website until I successfully bought it (Twint). However, it had a fixed date — TODAY!!! I am not using the Tageskarte until December. Furthermore, after searching anew what could be done to refund my purchase today, I learned one has only 30 MINUTES to request a refund.

My question is, why does the website have to require one to select so many options, and log-in to Swiss Pass every single time?? Also, in every other sector the customer can request a full refund later than 30 minutes later. Why not the SBB? Thank you in advance for reading this far and any assistance you can give a faithful, but 70-year old retiree. 😕p

JoAnn Salvisberg

RolandP

Hello Niokibung86

You seem not to have understood the purchase of e-tickets. Here are some clarifications:

To purchase e-tickets, it is not necessary to have an SwissPass account; you are welcome to purchase them as a guest, although it makes great sense to have an account, in particular if you are an avid public transit user. Especially the refund process, as in your case, is easier and more comfortable when having a customer account.

Saver tickets are refundable for 30 minutes after purchase - if you purchased them with an user account. This is part of the deal; in return, you benefit from lower fares. If you want full flexibility, you are welcome to purchase normal tickets; all in all, the public transit (saver) ticketing does not differ from air fares and is not more complex.

Normal fare tickets are always refundable before their validity start date/time yet not on the same validity day as there is no proof of non-use.

The Coop Klassenwechsel (change of class) is not a Saver offer, however.
The upgrade ticket is available online or from the ticketing machines, as agreed with Coop, who is responsible for the campaign. E-tickets always have a validity date and are not open tickets. You can request a refund if the validity date was in the future.

I assumed it would have no date either, as it could only be used with the Tageskarte.

If the Klassenwechsel (change of class) ticket would not have a validity date itself, it could be used countess times with different Coop Tageskarten.

We even took the time to summarise the Coop special offer and created this post:
https://community.sbb-tickets.cc/d/29154-tipp-coop-spezial-tageskarte-vom-12082024-bis-01092024-f%C3%BCr-49-chf

If you feel overwhelmed with the entire purchase process, please feel free to ask here before you proceed with the purchase. Working as a ticket inspector myself, I do meet people on board the trains which are 90 years old, or even older and they proudly use e-tickets. In my opinion, the age is not of any matter; it’s the lack of knowledge, and that’s why this SBB community came into life - we gladly help you.

Have a good day,
Roland

Niokibung86

Thank you Mr RolandP for your lengthy explanation. I have also successfully bought e-tickets (hundreds of francs) over the years. This was an exceptional kind of ticket that could only be used with a Coop Tageskarte, and could not be purchased as a normal e-ticket, and nowhere in that online purchase process, nor in the brochure that came with the Coop Tageskarte, did it mention that one should ONLY purchase the upgrade ON THE DAY of travel. Now I know. I guess we are never too old to learn something new.