Before departure, I booked a train from Interlaken West Station to Strasbourg as a non-member on the SBB online website on September 6th, and the schedule has changed since then, so October 23rd
I filled out the refund form for work and received the e-mail saying that it will be refunded within 15 business days. When I arrived in Switzerland, I visited the SBB ticket center and the regional ticketing center and delivered these stories, but I think the refund was received. I don’t know either. I only heard ambiguous answers such as, “I think I just need to wait.” The employees told me not to use the tickets that I received for the refund, but to buy a new ticket, so I didn’t even use the tickets that I received.
I’m worried because the refund hasn’t been deposited for a month now, but I want to talk to the counselor myself, but I’m in a lot of trouble for me because I don’t have an online chat service and can only speak by phone. Please help me.