Can't submit refund form - error when processing

Zouphuesong82

Wrongly bought 2 half fare tickets (Zurich -Tirano, chf 68) without realizing I had to buy half fare card separately on December 3. I used sbb.ch as a guest. Today I purchased (by logging in sbb website) another 2 saver day pass for same day, time & route, chf 104.
Tried to submit for refund of earlier tickets minus processing fee of chf10 but an error occured when processing prevent me from doing so.
Any advice please.
Sharon

GiorgiaB

Hello Zouphuesong82
Thank you for your message. You can fill the refund form that you find at the bottom of this page: https://sbb-tickets.cc/en/help-and-contact/refunds-compensation/refunds-compensation/ticket-refunds.html#anchor5 . I recommend you to use the browser Edge or Chrome.
Let us then know if it worked 🙂

Kind regards, GiorgiaB

Zouphuesong82

Thank you GiorgioB for replying. Just tried using chrome and still error when processing pops up in red. Any other way to submit refund form? Should I try calling +•••••••••••• on Monday. I am in Malaysia GMT +8hrs

Zouphuesong82

Tried countless times but still error kept appearing. Eventually I used complaints to ask for assistance. Thank goodness SBB replied by email. Fortunately my refund was approved on December 12. Today is December 20 & I checked my account and so far no refund yet. I remain hopeful.

pitrui35

@Zouphuesong82 how is your situation, did you get the refund?