Problem with Half-Fair coupon activation

kruttenko

Dear Ladies and Gentlemen,

Today all day long I tried to activate the coupon for the Half-Fair Young annual pass. The coupon was purchased at Interdiscount and should be valid until today. I tried all possible options to activate it online, but each time I get the error “Coupon is not valid”. I do not understand what to do. I did not have the opportunity to go to the SBB Travel Center. The last day, the coupon burns out, and I am left with nothing. Please help me somehow resolve this issue. Thank you for your understanding.

My SwissPass: •••-•••-•••-•.
And all the screenshots are attached.

Best wishes,
Oleksandr

RolandP

Hello kruttenko

Welcome to the SBB Community.
We are a customer support forum run by volunteers, it is not made to contact the SBB customer service.

As per our suggestion to fellow users having had the same issue, please see a travel center agent at any station with a ticket office. Due to a printing error in some of the booklets, you cannot redeem the voucher online. It is solely possible at the counter.

Please kindly note, we strongly advise against publishing personal information on a publicly available website; they can be easily abused if done so. We will delete all information accordingly.

Kind regards,
Roland

NicolasK

Hi kruttenko

I’ve already replied via Messenger. Please go directly to the ticket office at your station, as there are no other options.

For reasons of data protection and for your security, I have hidden documents containing personal information. This is a public forum, so please do not post this kind of information.

Thank you for your understanding. I wish you a nice weekend.

Kinde regards
NicolasK