Refund Request

Whaisoiqueax57

Can’t believe it’s so hard to get through. I’ve emailed a few times but no response. I see views but no response.

I accidentally bought an 8 day Swisspass in December 30 instead of for January 3. I tried emailing them twice but haven’t heard back from them. I am traveling tomorrow to zermatt from Chamonix. How can I change the dates? I don’t really need a refund. I will be in Switzerland until Jan 9. Please help so I don’t have to buy the pass twice. Thank you

Danhiel

Hello Whaisoiqueax57

Sorry, we cannot help you in this community, you must contact the vendor of the pass (SBB, Switzerland Travel Center or other). If they don’t answer the mails, you have to call.

Kind Regards
Daniel

Raihana

Hi
I’m having similar problem, i was in switzerland last week for my holiday and i got a ticket from zurich to mount titlis but later came to know mount titlis was closed for the day due to bad weather. I went to the sbb office they charged me again for coming half way and said you will get the rest of the money in 24hrs. I have tried contacting the sbb office sent them my tickets but there’s no response. I want my refund back, its not small money.

RolandP

Hello Raihana

The refund process can take multiple days. It depends on the payment provider. We had festive season, the banks were closed, so the transaction was obviously not processed. Simply be patient and allow ten days for the transaction.

Kind regards,
Roland