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Swiss Half Fare Card

Queghepou66

Hi, I bought this for my family (3 adults and one child) for our 4 day trip to Switzerland. We arrived at Zurich Airport and went to the SBB office and asked for help to buy our tickets to Lucerne. The office man pointed to the ticket machines and to another man in a yellow SBB vest who would help us. We gave this man at the ticket machine the 3 printed Swiss Half Fare Card tickets and the 1 Swiss family card for the child. He looked at them and then selected 3 adult tickets and 1 child ticket. We paid 108.50 CHF for them. This we understand now was wrong and we should have only paid for 3 adult half price tickets and the child is free so it should have been 46.50 CHF. So by no fault of our own as we were instructed by SBB staff we have overpaid by 108.50-46.50 = 62 CHF. This does not seem fair as we were relying on them to help us do what was correct. Can you advise please how or who i can contact to make this complaint and to get a refund for the difference? I have all the tickets etc as we have only just returned to the UK. Thanks Steve

RolandP

Hello Queghepou66

Welcome to the SBB Community.
As s customer help page run by volunteers, we are not the SBB Customer Service.

I suggest contacting SBB using the complaint form made for that purpose:

https://sbb-tickets.cc/en/help-and-contact/customer-service/praise-comments/reklamation.html

It would have been a lot easier if you were going to a ticket office at a station to have it sorted before returning to the UK. Please attach a picture of all photos and the Swiss Half Fare Card. Especially the line at the bottom of each paper ticket is important.

Kind regards,
Roland

Queghepou66

Many thanks for the reply and the advice. I will do that. Best regards, Steve