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I didn't find my order in my profile

Roowielee76

I book 2 ticket and I wanna refund but I can’t find these 2 ticket in my order. How can I refund it?

RolandP

Welcome to the SBB Community.
Keep in mind, in Switzerland, greeting people before asking them a question is customary.

Our crystal ball is on maintenance. Thus, we have no clue what tickets (route, for example) you are talking about. Can you elaborate on that information, please?

Kind regards,
Roland