Unfair fine: staff be like: "I don't know, just sign it!"

JeffMusk

I have annual ticket for Zug(zones) and annual ticket for Zurich(ZVV All zones), all stops for S24 are covered, that’s also what I was suggested byt the stuff in train station when I purchased the tickets. However, I got fined. I explained : “all stops and zones are covered in my tickets, please tell me which zone is missing?If no zone is missing, how I buy the ticket for this journy” He said “I don’t want to listen to your explianation, just sign it!” (SBB really needs to consider telling their staffs to show a little bit respect to their client! 😡 )

Did anyone else meet a similar situation? Seems staffs selling ticket and staffs checking ticket have different opinions on their system 🤮. Who is right?

Best regards,
Jeff

RolandP

Hello JeffMusk

Now, you need a Z-PASS ZVV-TVZG/TVSZ, not a ZVV pass. The ZVV pass is not valid in the canton of Zug. You cannot use the ZVV pass on IR 70 and IR 75 trains (IR75: valid between Thalwil-Zürich HB only). Thus, the conductor (staff, not stuff) was right.

You can find the ZVV validity map here:
https://www.zvv.ch/content/dam/zvv/publikationen/zonen/zvv-tarifzonen.pdf

We actually had the same discussion already. Google knows about it:

https://community.sbb-tickets.cc/d/3517-extension-ticket-from-zurich-to-zug/4

See an agent at the SBB travel center to change your travel card.

If you think that you got wrong advice from the ticket agent, you can file a complaint. The responsible department is able to see by whom the ticket was sold:

https://sbb-tickets.cc/de/hilfe-und-kontakt/meine-abos/reisen-ohne-gueltigen-fahrausweis/rechnung-formular.html

Kind regards,
Roland

https://www.tarifverbund-zug.ch/abos-und-tickets/anschlussbillete/

Krist

What do you have:

A Z-Pass that combines ZVV with Tarfiverbund Zug

A ZVV Pass
and separately
Tarifverbund Zug Pass

In the former case you would be fine, but in the latter you do indeed not have a pass that covers the whole S24…

JeffMusk

RolandP Thank you!
TBH it was confusing when I was asked to sign the fine for “zone not included” while all the zones are included. I was expecting an explaination like you did. But now I realize I conductor doesn’t have to explain it to me and I should go to service center for details. thank you for your patience!

Best regards,
Jeff

Ghaiweceeth61

I didn’t understand. Do you have zvv all zones or just zones for the train where stopping?
if you have all zones for zvv and also for zug(enough zones in zug kanton), i believe there’s no problem.