Hello Italycathy
Since changing the device system time setting to Automatic normally eliminates the behaviour, I unfortunately have no explanation as to why this is not the case for you. I have forwarded it to the IT managers of the web shop, but I cannot currently assess whether it is possible for them to identify possible causes without specific personalised information and data.
I would currently recommend trying the purchase via the SBB Mobile app on the smartphone, as according to @Cehoatooss47 the behaviour does not appear there:
Important before buying:
- ensure that the system time on the smartphone is set to Automatic.
- create login, if this has not yet been done. If you have already created a login for SBB.ch, you can use the same login for SBB Mobile. Savings offers purchased with login can be cancelled free of charge directly in the app for a maximum of 30 minutes if the behaviour also occurs there.
- Co-passenger must be entered again in the app, as they are saved locally in the app data on the smartphone.
Important after purchase:
- check the validity on the screen ticket after purchase (you will also receive a purchase confirmation by e-mail with an electronic ticket).
- if the validity is not correct = select the 3 points.
- select Refund ticket to open the cancellation form.
- if there are several tickets, swipe to the next one and repeat points 2-3 for each ticket that you want to cancel.
Or, as suggested by @Krist, the purchase can be attempted online on SBB.ch via the product page (product-based purchase process) instead of via the timetable entry (timetable-based purchase process):
Kind regards,
Nicole
