Missing Half Pass

Zivewoa17

Hello All!
We’re visiting Switzerland in April of this year from the U.S.
We purchased the ½ pass; initially had a problem w/ a credit card. Tried another card and the sale went through. The transaction can be seen in our bank account. This was a couple of weeks ago.
However, we have not yet received confirmation from SBB regarding the purchase or that we have the ½ Pass.
We can’t seem to be able to email SBB to enquire. What can we do?
Thanks so much!
W

Danhiel

Hello Zivewoa17

I suggest to call the SBB Contact Center with this number:

011 41 51 225 78 56 (24/7, waiting times may occur).

Or you can open a complaint:

https://sbb-tickets.cc/en/help-and-contact/customer-service/praise-comments/reklamation.html

Kind regards
Danhiel

RolandP

Hello Zivewoa17

I would suggest the same as our dear colleague @Danhiel

However, please remember:

Most European webshops require 3D secure ID; make sure it is activated for your credit card.
Every successful purchase with SBB is confirmed by a purchase confirmation e-mail. If you have not received such, check your SPAM folder. If you haven’t received anything, the purchase was probably not successful.

Kind regards,
Roland

Zivewoa17

Danhiel

Thanks so much, I’ll open a complaint - a bit tough & expensive to call from the U.S.
W

Zivewoa17

RolandP Awesome, thanks!
W

RomanoS

hei @Zivewoa17

I’m sorry to hear that you have some troubles. Can I ask to tell us if you could then solve it?
Best regards and thanks,

Romano