Question about change of date

Eliana.Max

Hi. I brought some tickets on this webside from lake como to Amsterdam as a GUESS and it turns out is the wrong date I book for 25.03.2025 and I need them for 20.03.2025 the rest of the information is the same do I need to request a refund and buy them again or can I just request to change the date? how should I proceed what number can I communicate with since I live in the United States. Thank you for the help!

Danhiel

Hi Eliana.Max

We don’t know what kind of tickets you bought, therefore it is not possible to say if they are exchangeable or refundable.

You can call the SBB Contact Center with this number:

011 41 51 225 78 56 (24/7, waiting times my occur)

Kind regards
Danhiel