Hello Jang1130
I wondered from what fact you concluded that this website is the SBB Customer Service?
Please contact SBB by phone: +41 51 225 78 56 (24/7). There is no other way to organise the shipment. The shipment is not free of charge, you have to pay for the airfreight charges.
For your privacy, we will delete all personal information from here.
And yes, you have been visiting Switzerland 🙂
Kind regards,
Roland