Hi,

Prasun

I have bought 3 days Swiss pass valid from 16th March to 18th March which shows in my SBB mobile application under Tickets and Travelcards. When trying to buy any point to point ticket for 16th and on a valid route, it is asking for purchasing the ticket and not deducting the amount to zero which I suppose should be the case as I am having valid pass. Also, please help in booking tickets for Bernina express for which i have already done the seat reservation from https://tickets.rhb.ch/en/pages/bernina-express on 18th March which comes under Swiss pass validity . Do i need to book tickets separately and what is the process for same?

Krist

With the Swiss Pass you do not need tickets. The pass is your ticket.

For the Bernina Express you thus only need a reservation. You can get that on tickets.rhb.ch. During the booking process you will come at a step where you can indicate which discount card you have, and there you can select the Swiss Travel Pass. The price will be reduce to the cost of the reservation only.

Prasun

Thanks for reply Krist. Can you help me with if I need a Swiss card or Swiss pass on mobile app is enough to travel on valid routes? Also, the confirmation email received after purchasing Swiss pass only has Ticket ID, reference number and order number but there is no 10 digit customer number for adding Swiss card at swisspass.ch. How can i get the customer number?

Regards
Prasun

Krist

You do not need the customer number. You are confused because there is also a “Swiss Pass” product that is targetted at the locals. “Swiss Pass” is not the same as “Swiss Travel Pass”.

If you created an account (without customer number) on sbb-tickets.cc and then bought the Swiss Travel Pass you will have it in the app on your phone if you log in with the same account.

If you however did not create an account prior to purchasing the STP you are not able to add it afterwards. However as long as you can show the QR code to the conductor one way or another you are fine.