Lost items

Efrain Alvarez

Hi! I just lost my back pack while I was changing by train, from Visp to Zermatt
How can we get back my stuff?
Please
13 march 2025

Danhiel

Hi Efrain Alvarez

You must submit a loss report here:

https://sbb-tickets.cc/en/help-and-contact/lost-found-office/submit-loss-report.html

Kind regards
Danhiel

Jannoojie91

Efrain Alvarez thanks I filed a report already in both Austria and Swiss.

Efrain Alvarez

Danhiel
Hi Daniel, I have already filed my report and found my backpack at the Tirano station, but how can I arrange for my belongings to be sent back to Mexico? Could you please provide me with a contact or email to request the shipment?"

Danhiel

Efrain Alvarez

Did the SBB inform you that your backpack was found at the Tirano station? In this case, you have probably a contact address. Items are not stored in the stations.

Or do you mean the Tirano station of the Italian Railways?

Efrain Alvarez

Jannoojie91
Hi @Jannoojie91
Do you have any contact information for the Tirano station?"

Efrain Alvarez

Danhiel
Yes, SBB informed me that my backpack was at the Tirano station through a phone call. But I don’t know who to contact to request that it be sent back to Mexico. I suppose it belongs to the Italian Railways.
They told me that I had to send an email to request the shipment via DHL to Mexico.

Danhiel

Efrain Alvarez

You have two stations in Tirano, one for the trains from/to Switzerland via Bernina and one for the trains from/to Milan. If you received a call from the SBB, you certainly lost your item in Switzerland. However, I don’t understand why your backpack was in Tirano if you travelled from Visp to Zermatt. You may have misunderstood the station name.

Unfortunately the SBB has no mail address. You can call the Contact Center with this number:

+41 51 225 78 56 (24/7, waiting times may occur)

Or try with the chat:

https://sbb-tickets.cc/en/help-and-contact/chatbot.html

Efrain Alvarez

Danhiel
Hi Danhiel,

Thank you very much for the information.
Let me explain: Once I managed to get in touch with SBB, I was traveling from St. Moritz to Tirano, so I requested that they send my backpack to that station. Some time passed, and the day after the request, I was traveling to Florence, so it was no longer possible to pick up my backpack at the station. Now I am trying to contact the station to request the shipment of my backpack.
Someone from SBB told me in a call that I needed to send an email, but you mentioned that they don’t have an email address, so I will call the phone number you provided.

RolandP

Hallo @Efrain Alvarez

To have lost items sent to Mexico, you have to call SBB. There is no way of contacting SBB because you will be required to pay the charges for the shipment right through the phone using your credit card.

+41 51 225 78 56 (24/7, waiting times may occur)

Beware, shipping to Mexico is quite a costly undertake.
https://sbb-tickets.cc/en/help-and-contact/lost-found-office/questions-answers-sbb-lost-found-office.html

Kind regards,
Roland

Efrain Alvarez

RolandP
Alright Roland, thank you very much for the information.
I will try to contact the station to request the shipment to Mexico as you mentioned.
I really appreciate your support. Have an excellent day!
Best regards,
Efraín