Where can I send my recovers item

Felipe Ramella

Hi, today thankfully my lost item was found. Unfortunately for me, it wast too late to still be in Europe. My question is, do you send things to Argentina, or only to a direction in Europe? In case that a can send my item here, how can I know how much it would cost? They gave me a shipping expenses of 240 CHF, but as long as i didn’t set my direction yet, and the first one that I put was originally in Italy, I don’t know if that would be the final price.
Thanks

RolandP

Hello Felipe Ramella

Welcome to the SBB Community. We are a customer support forum run by volunteers, we are not the SBB Customer Service.

Lost items are sent by courier shipment. You have to pay for it before the items are sent. Shipment arrangements can only be made by phone.

If you want to know the cost and arrange a shipment to Argentina, please call SBB: +41 51 225 56 78 (24/7, waiting times are possible; best to call during the night - CET time). You can only call by phone as you have to pay with your credit card.

Certainly, the shipment cost to Argentina is higher than to Italy.

If you would like SBB to dispose of your personal belongings, you can also send a message using the contact form:

https://sbb-tickets.cc/en/help-and-contact/customer-service/praise-comments/reklamation.html

Kind regards,
Roland