Erkhembayar I ordered and paid for the ticket but I don’t see the ticket under orders on my profile. My card was charged. Transaction number: erased from Admin for security reasons
Danhiel Hello Erkhembayar This question has already been answered in this discussion: https://community.sbb-tickets.cc/d/35383-half-fare-card-payment-processed-but-technical-issue-shown-by-sbb- Kind regards Danhiel
Erkhembayar Danhiel I have almost been a week and I still haven’t gotten my money back. When will it be resolved? Transaction number: 2339662637
Danhiel Hello Erkhembayar You can call the SBB Contact Center with this number: 0848 44 66 88 (24/7, waiting times may occur) From a foreign country the number is: +41 51 225 78 56 Or submit a complaint here: https://sbb-tickets.cc/en/help-and-contact/customer-service/praise-comments/reklamation.html