Changes

Rauchouvik63

I bought ticket from Basel to Milan in the 2.may. Can I change date for this ticket to 3. may?

RedBaron

Rauchouvik63
As a general rule, already issued tickets can never be altered. You can only cancel your existing ticket and get a new one.

Whether some refund is applicable or not for the canceled ticket depends on the terms & conditions for the particular ticket type you bought. (You hopefully read and unterstood those before buying)

Danhiel

Hello Rauchouvik63

Tickets to Italy are an exception, they could be exchangeable. You can read the conditions here:

https://sbb-tickets.cc/en/tickets-offers/tickets/europe-interrail/conditions.html

If you have a non-discounted ticket (standard), you can try to load it in the Trenitalia app and choose the new date in the app.

Please note that, after carrying out an exchange on www.trenitalia.it, a ticket to Italy purchased in Switzerland can only be exchanged via Trenitalia and generally cannot be refunded.

If it is not possible, call the SBB Contact Center or visit a ticket office in Switzerland:

Tel. 0848 44 66 88
(CHF 0.08/min.)
(available 24/7, sometimes you may be required to wait)

Kind regards
Danhiel