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Item found but how I can get it mailed to me

Lluethoigheef19

I submmited a lost report, with reference number K2025/059018. The item has been found, but I cannot pick it up from the station because I am back to Portugal. Please let me how I can get it mailed to me. Initially, I requested a personal pick-up, but I have to change it to mailing. However, the report link is no longer available since the item has been found. Therefore, I submitted another report with the number K2025/077401 requesting a mailing service.
If I cannot get it resolved by by 05/15/2025, my item will be disposed. Your help is deeply appreciated.

RolandP

Hello Lluethoigheef19

Firstly, welcome to the SBB Community.

We are not the SBB customer service, we are the SBB Community, a customer support page run by volunteering travel experts. Consequently, the message you have received was not from us but from the SBB Lost & Found service.

The phone is sent to your country, but be aware, the shipping cost can be significant. Please call SBB to arrange the shipping: +41 51 225 78 56. There is no other way than to call SBB, as you will have to pay for the shipping using your credit card.

https://sbb-tickets.cc/en/help-and-contact/lost-found-office/questions-answers-sbb-lost-found-office.html

Kind regards,
Roland

Chuxoughe93

RolandP

Thank you so much! That phone number was exactly what I needed! I was so lost as to how to get in touch and coming to the community was my last resort. I finally got someone on the phone. Thank you!