Unable to Display tickets on SBB Mobile

Van Nguyen

Hello, we are going to Geneva from Helsinki on June 3.
We bought three round-trip tickets from Geneva to Interlaken on June 3 on SBB Mobile. I created a SwissPass account but didn’t get the customer number.
Then the tickets are not shown anywhere, no email, or on the SBB Mobile.
What shall we do now? How to get the SwissPass Card (we are not in Geneva)? How to display the tickets on SBB Mobile?
Thank you,
Van Nguyen

Krist

If you did not get an email it looks like the ticket purchase did not go through.
You do not need the Swiss Pass card, nor do you need a customer number. All you need is an account, and then while logged in to your account you can buy ticket.